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Technical FAQs
Q1: Can SnowFox DVD & Video Converter series products rip copy protected dvd?
Q2: What video format can I import and convert to other formats?
Q3: How can I convert video with best resolution for my portable application?
Q4: How to remove the watermark on output?
Q5: Why my converted audio is only 3 minutes?
Q6: How can I transfer the output video to my iPhone / iPod?
Q7: Why my software keeps saying "Conversion Failed."
Q8: Rip a DVD failed, or get the error "MEncoder has stopped working"?
Q9: When added a DVD, no title being added to conversion list?
Q10: Video and audio out of sync?
Q11: How to speed up the conversion?
Q1: Can SnowFox DVD & Video Converter series products rip copy protected dvd?
A: SnowFox DVD & Video Converter series products could convert most copy protected DVD. If it happens that you couldn't convert the DVD, please follow this tutorial "How to rip copy protected DVD to video?" to solve the problem.
Q2: What video format can I import and convert to other formats?
A: With DVD & Video converter series products, you are allowed to import DVD Video, DVD Folder, and *.avi, *.mpg, *.mp4, *.mpeg, *.wmv, *.rm, *.mov, *.m4v, *.rmvb, *.asf format video. And output format is various for different products.
Q3: How can I convert video with best resolution for my portable application?
A: We've pre-set the resolution for you according to different output format. However, you are also allowed to set the resolution by clicking the 'Setting" button if you need.
Q4: How to remove the watermark on output?
A: That's because you are using a trial version or unregistered version. To remove the watermark, please input your email and registration code to activate the product. If you don't have registration code, please purchase here.
Q5: Why my converted audio is only 3 minutes?
A: That's because you are using a trial version or unregistered version. To remove the limitation, please input your email and registration code to activate the product. If you don't have registration code, please purchase here.
Q6: How can I transfer the output video to my iPhone / iPod?
A: To transfer video to iPhone / iPod, you have to install iTunes first, you could download it for free from http://apple.com/itunes/download, and a tutorial here.
Q7: Why my software keeps saying "Conversion Failed."
A: This may be caused by different factors, it's better if you could send us the log file to find out the problem. How to get the log file?
Q8: Rip a DVD failed, or get the error ¡°MEncoder has stopped working¡±?
A: Once encountered this problem, the DVD is usually protected by the new encrypted protection. ?Just in accordance with the following steps to rip this kind of DVDs:
Step 1. Click here to free Download and install DVDFab Passkey which is totally free.
Step 2. Run DVDFab Passkey, and then insert the DVD.
Step 3. When the DVD is decrypted, it will prompt the DVD is Open successfully.
Step 4. Then run SnowFox DVD Series Converter to rip the DVD.
Q9: When added a DVD, no title being added to conversion list?
A: Once you encountered this problem, generally, it is due to ¡°Enhanced DVD Analytics¡± technology could not support the DVD, what you need to do is just to disable ¡°Enhanced DVD Analytics¡±.
Q10: Video and audio out of sync?
A: Generally, it is recommended MPEG-4, H.264 or AVI as the output formats, because these types of formats rarely have such problem. If you still can't solve your problem, please send the original file to us though the FTP.
Q11: How to speed up the conversion?
A: In order to improve the conversion speed, the best way is to use a high-quality computer. For conversion needs substantial computation and disk operation, if the computer configuration is too low, it is difficult to improve the conversion speed. And in the same computer configuration, you could optimize some parameters to improve the speed:
1. Use multi-thread Mode
Select ¡°Options -> General -> Convert with multi-thread (Faster conversion speed)¡±, but this Multi-thread Mode only supports several formats, such as H.264, MPEG-4 and AVI, and it is no longer available to WMV.
2. Make sure the resolution of output profile is appropriate
Such as, to get a 1280 * 720 video will spent twice as much time on output a 648 * 480 video. If you want to rip DVD to iPhone / iPad, the best recommended resolution is 640*480 / 480*320, because though you got a high resolution video, the playback experience on iPhone / iPad is pretty nearly the same.
3. Choose the appropriate profile
The amount of time spent on output format does change over the different profile. For example, it is faster to get MPEG-4 video than H.264 video, that is because the computation of H.264 is more complicated, but its compression effect is higher than MPEG-4.
